Refund policy

πŸ” Clean Culture Return Policy

Last updated: January 21, 2026

At Clean Culture, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.

βœ… Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be:

  • Unused and unworn

  • In the same condition you received it

  • With original tags and packaging (if applicable)

  • Free of odors, stains, pet hair, or damage

Items that do not meet these conditions may be refused and returned to sender.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Worn, washed, damaged, or altered items

πŸ”„ Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return your original purchase and place a new order.

πŸ’³ Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Original shipping charges are non-refundable.

πŸ“¦ Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service. Clean Culture is not responsible for lost return packages.

🚨 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue and we will make it right.

πŸ“§ How to Start a Return

To start a return, contact us at:

cleanculture@rrclansing.org
Include your order number and reason for return.

We will provide return instructions.

πŸ“ Return Address

Return address will be provided after your return request is approved.